Why Wilber?

Wilber represents some of the largest and most respected companies in the nation. Why have they chosen to work with Wilber?

Subrogration Results That Add Up

Since the early 1990s, Wilber has been the industry leader in both volume of claims and successful collection ability.  In fact, our collection recovery and success rates are 25% higher than our closest competitor. Read more about Our Services.

Experience That Works

Wilber employees are a team of long-term, experienced professionals.  Staff turn-over is very low, especially for the recovery industry. Claim adjusters and management complete yearly continuing education and are encouraged to pursue insurance designations to expand upon their knowledge and experience. 

Constant Accountability

In addition to our toll-free phone service, email, and website, Wilber has other systems in place to ensure clients can easily check the status of each case. Loss information is entered into FileHandler, our secure web-based claim management system. FileHandler allows clients 24/7 access to the claims review process and can output reports at any time. Subrogation activity can likewise be monitored via Client Access Web (CAW). This secure web-based portal allows clients to send notes about a claim, upload documents, view collection totals, and more.

Data Security

Wilber understands the importance of protecting our clients’ sensitive information. We use a nationally known recovery system that runs on state of the art technology.  Our data is encrypted at rest and our processes are ACA PPMS (ISO) certified.

Assignment of Case Files

Assignments are accepted by Wilber via most media, mail, fax, email, CD-ROM or tape, Internet, and FTP upload, using Wilber’s standard form as a cover. A claim processor or attorney, depending on the balance, examines the new cases. The case is then sent to data entry for loading in the system for assignment to the proper adjuster, attorney or collector. The file is scanned to our electronic case file, and this process usually takes 24-48 hours to complete upon receipt. (This process is often accomplished the same business day.) Wilber sends written acknowledgement as requested to our clients on all cases loaded. Clients may also view an acknowledgement report via the Internet, which provides assignment information for cases loaded in the current and previous month in real time. Wilber has the capability to send clients email acknowledgements the day the case is loaded, if appropriate.

Certification

Wilber Insurance Services Enterprises is certified to be in compliance with the ACA International's Professional Practices Management System (PPMS).

We are currently the only National Association of Subrogation Professional’s (NASP) member company that has achieved this level of excellence. As a client, this assures you that all of our processes and procedures have been analyzed, documented, and reviewed. We are especially proud of the positive comments we received on our banking and IT security procedures.

The PPMS process doesn’t end with certification. On a daily basis we look for areas of improvement, discuss best practices, and develop better ways to service our clients, tortfeasors, and employees. We are using a software program, CAST Incident Management System, that allows us to record every opportunity for improvement and track the progress. We have already implemented over 200 Continuous Improvements that will streamline our workflow to allow us to collect more money in a shorter time frame. Our industry leading results will get even better.

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