Frequently Asked Questions

In 1994, Ken Wilber was helping landlords collect money from recently evicted tenants when his first subro case was received.  Wilber won that case, and from then on Wilber focused on subrogation.

Our office staff is available Monday through Friday from 7 AM to 9 PM and Saturday from 8 AM to 1 PM.  Our Client Access Web is always available, so you can access it at any time.

We are licensed and certified to handle collections, subrogation, and litigation in all 50 states.

Wilber has a confidence that with our various services, we can meet and exceed your expectations.  Our past work and our staff back up our dreams to be the best we can be to return the most money back to you.  We love what we do, and it shows. 

The abbreviations used by Wilber personnel are typical of the universal abbreviations used in the collections industry. We have a comprehensive list of the abbreviations available.  Please contact your client relations manager for a copy of the list. You can always call our client line, ext 192, and we will happy to review the notes with you.

Yes.  When looking at the claim online, above the tan bar to the right of your screen is an option called “Edit Account”.  Click this option and type in your question in the “comments” section.

Yes. When looking at the claim online, above the tan bar on the right of your screen is an option called “Upload Docs”.  Click that and follow the steps.

After all attempts at collection are exhausted, each file is analyzed to see if it qualifies to be placed in litigation.   Each client establishes their own qualifications.

Yes, please call us at 800-313-5169 ext 192, and a skilled member of our team will answer any questions you may have.  We try keeping our file handlers busy on the phone with legal proceedings and allow our management staff to answer your questions.

800.313.5169 Ext 192

caseinfo@wilbercollect.com   New claims to be assigned to Wilber

#42-1628021

Our preference is electronically (email), but we do have a fax, 800.313.5179, or you can mail it to P.O. Box 2159 Bloomington, Il 61704.  We are set up to download files directly from your site once permission has been granted.

No.  We have some clients that send us six claims a month, and we have other clients that send us thousands of claims a month.

Wilber is pitted against many competitors daily. Based upon results provided by carriers, we’ve been ranked #1 for 3 years in a row.

The typical time frame is 10 days from the time the client gives us permission to move to litigation. However, depending on the urgency of the situation, lawsuits can be filed within one day.  

The recovery process follows a proactive plan that has been developed over many years of handling collection work.  However, each file is distinct and is handled with special care.  Your client relations manager will be happy to discuss the overall process as well as individual file handling.

This varies upon volume, age of files, how it has been worked in the past, supporting docs sent with claims, and so forth.  Wilber has a strong track record in collecting, and we feel we can put together a package that will benefit both companies.

There might be avenues within your work standard or procedures that could use a review to see if what you have in place is the best or possible tweak it to improve on it.  We know it takes a lot of faith to allow an outsider to come into your shop to review your work standards and therefore we handle each situation with respect and professionalism.  Our experience as attorneys, IT professionals, claims directors, and subrogation specialists help us analyze the needs of your company. This enables us to help you cut costs, improve internal relations, and help you retain policy owners. 

Wilber Insurance Services Enterprise (WISE) is the Third Party Administrator division of Wilber.  Since WISE is a branch of Wilber, and because WISE helps our self insured clients with first party claims processes, our WISE claim staff is always looking to recover through subrogation.