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Claims Administration

Wilber's Third Party Claims Administrators have over 150 years of proven claims handling experience.

Wilber Insurance Services Enterprise (WISE)

Wilber Insurance Services Enterprise (WISE) is a nationally recognized Third Party Administrator (TPA) with a staff that has over 150 years of proven claim handling experience at some of the largest property and casualty companies in the country. WISE performs claim adjusting duties for insurance companies and self-insured entities by acting as an extension of your organization’s claims department.

WISE offers services that include First Notice of Loss Reporting, First Party Claim Handling, and Third Party Claim Handling. Depending on your needs, WISE will work with you to determine if the services we offer are all-inclusive or à la carte. When handling claims, our staff will partner with your risk management department, your inside insurance company claims team, or an outside claims investigator. Our defense counsel can streamline the processes ensuring that claims are being handled fairly, efficiently, and effectively. Our goal is to ensure all claims are investigated and resolved in a manner that exceeds your standards and expectations.

Wilber is part of NAFA

NAFA is the world's premier not-for-profit association for professionals who manage fleets of sedans, public safety vehicles, trucks, and buses of all types and sizes, and a wide range of military and off-road equipment for organizations across the globe. NAFA is the association for the diverse vehicle fleet management profession regardless of organizational type, geographic location, or fleet composition.

NAFA provides its members a full range of products and services, including statistical research, publications, regional chapter meetings, government representation, seminars, online information, and an annual Institute & Expo.

Who Are NAFA Members?

NAFA's Full and Associate Members are responsible for the specification, acquisition, maintenance and repair, fueling, risk management, and remarketing of more than 3.5 million vehicles, including in excess of 1.1 million trucks! In fact, NAFA Members across the North American continent have more than 350,000 medium- and heavy-duty trucks in their fleets, totaling for more than $21 billion in assets for medium- and heavy-duty trucks alone.

NAFA Members play an integral part in today’s business environment. The more “traditional” fleet vehicles of passenger cars, vans, and SUVs managed by NAFA Members total 1.4 million and account for $45 billion in assets. And, this doesn’t even account for the additional quarter million police sedans, 58,000-plus emergency vehicles, and 386,000 pieces of specialty equipment used by public service fleets as well as commercial ones!

The fleets that NAFA Members handle are as diverse as the North American organizations they work for. NAFA Members are key fleet decision-makers -- corporate and government fleet executives who manage specification, acquisition, and maintenance of millions of vehicles, including Sedans, SUVS, Vans, Light-, Medium- and Heavy-Duty Trucks, and Specialized Highway and Non-Highway Equipment.

NAFA has several thousand Full and Associate Members in 33 regional Chapters in the United States and Canada. NAFA's Members manage fleets for corporations covering a wide range of manufacturing and service organizations, governments (whether local, state and federal), or public service entities (public safety, law enforcement, educational institutions, utilities, etc.); still other Members serve financial institutions, insurance companies, non-profit organizations, and the like.

NAFA is also supported by fleet professionals who do not qualify for either Full or Associate Member status yet have a great interest in the field. NAFA Affiliates represent companies which have products or services, such as vehicles, aftermarket equipment, and service shops, to offer to Full and Associate Members.

Mission Statement

NAFA is the association for the vehicle fleet management profession. Our purpose is to promote the highest levels of professional management of vehicles, enabling all members to improve their ability to contribute to an employer's success. We seek to accomplish our goals through quality educational endeavors, sharing of fleet expertise, government and industry relations, and a broad range of direct services to members.

NAFA's History

NAFA takes pride in its long history with the fleet community. In 1957, a group of fleet management professionals recognized the need of a professional membership society, and, thus, NAFA was born. Over 50 years later, the rest is history. Want to learn more? For a detailed article on NAFA's history, please click here to download.

To review NAFA Bylaws and Board Policies, click here →